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Browsing by Author Rich, Nick

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Issue DateTitleAuthor(s)
2009High quality and low cost: the lean service centrePiercy, Niall; Rich, Nick
2009The implications of lean operations for sales strategy: from sales-force to marketing-forcePiercy, Niall; Rich, Nick
2009Lean transformation in the pure service environment: the case of the call service centrePiercy, Niall; Rich, Nick
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