Service Robots in the Automobile Salesperson Profession
Cardiff Metropolitan University
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The number of vehicles produced globally is at an all-time high, and is always climbing. Consequently, the automobile sales industry is thriving and sales are evidently higher than ever before. This means that the life of a salesperson in this industry is tremendously busy. However, if the automobile sales industry is to keep up with this ever-growing demand, something needs to be done to take the pressure off the already overtaxed salespeople. The aim of this study is to create a prototype robot which can assist salespeople in a vehicle sales dealership by communicating with customers and helping them with their queries. The study will also attempt to explore the subject area of emotion intelligence to try and discern if it would be a constructive feature to implement within the robot. To achieve the aim of the study, a series of interviews were held with relevant individuals i.e. car salespeople, to determine what would be the best features to include within the robot. The interviews also examined the subject of emotion intelligence and participant views towards a robot and what value it might hold for the industry. The responses identified several key features which would be useful to include within the robot, as well as determining that, for this study, emotion intelligence would be unnecessary. Based on the primary data collected, a prototype robot was built. This study outlines how various features were implemented and what features may be of use at a later date. Further research could be undertaken to properly explore how emotion intelligence could play a part in the robot’s design, and to complete the robot with full functionality.
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