Design for social value: using design to improve the impact of CSR
Hoo Na, Jea
Jordan, Patrick W.
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This paper discusses the meaning of social value from the design perspective, especially in corporate social responsibility practices, and the contextual issues and values derived from design, considering how companies could better use design for social value creation. The research identified consumer attitudes to corporate social value and where companies are perceived to have generated social value, and explored where design has contributed to such social value. The research illustrates that design has great potential to add value to the triple bottom line, mostly related directly to organisations, but also to areas relating to society, including the 'lower levels of environmental degradation' and 'more solutions for social issues', indicating design plays an influential role in creating socially responsible products/services. However, this research suggests that a clear definition of 'social value' from various perspectives and its relationship with CSR is required due to the complex and subjective nature of 'social value'.
Journal of Design Research;
Choi Y., Hoo Na J., Walters A.T., Lam B., Boult J., Jordan P.W. (2018) 'Design for social value: using design to improve the impact of CSR', Journal of Design Research, 16(2):155, doi: 10.1504/JDR.2018.10014196
Article published in Journal of Design Research available at http://dx.doi.org/10.1504/JDR.2018.10014196
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