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dc.contributor.authorKumar, Sanjeev
dc.contributor.authorPrikshat, Verma
dc.contributor.authorJ.Irudhaya, Rajesh
dc.contributor.authorPatel, Parth
dc.date.accessioned2020-10-13T15:42:37Z
dc.date.available2020-10-13T15:42:37Z
dc.date.issued2020-10-22
dc.identifier.citationKumar, S., Prikshat, V., Johnsam, R., & Patel, P. (2020) 'Perceptions of Indian managers on the impact of convergent technologies on work and resultant organisational performance in the service Industry', International Journal of Emerging Markets. https://doi.org/10.1108/IJOEM-06-2020-0658en_US
dc.identifier.issn1746-8809
dc.identifier.urihttp://hdl.handle.net/10369/11168
dc.descriptionArticle published in International Journal of Emerging Markets available at https://doi.org/10.1108/IJOEM-06-2020-0658en_US
dc.description.abstractPurpose: This research examines Indian service managers' perceptions on the impact of convergent technologies (CTs) on their work and resultant organisational performance. The research uses four dimensions - task productivity, task innovation, customer satisfaction, and management control - taken together, to investigate the perceived impact of CTs adoption in service organisations context and further examines the resultant organisational performance, based on these dimensions. Design/methodology/approach: The study used the Partial least squares (PLS) approach to evaluate the measurement model and the structural model. The study was conducted in service industry firms that have made significant progress towards adopting CTs. Findings: The results of the study demonstrated higher levels of perceived impact of the adoption of CTs on all the four dimensions (i.e., task productivity, task innovation, customer satisfaction, and management control). The results of the study also indicate that all the impact dimensions positively influence organisational performance. Originality: To researchers best knowledge this is the first study of its kind to evaluate the perceived impact of CTs on organisational performance in the Indian context Research limitations/implications: The results of the study suggest that all the impact dimensions positively influence the organisation; therefore the service sector managers should be aware about the role of adopting latest CTs so as to enhance the task productivity, innovation, customer satisfaction and management control in their job roles. Practical implications: The practical implications of this research are derived on the basis of Future of Work , Labour Market Information Systems, Productivity, Enterprise Development, Enhancing skills of service employees and Employability themes.en_US
dc.language.isoenen_US
dc.publisherEmeralden_US
dc.relation.ispartofseriesInternational Journal of Emerging Markets;
dc.subjectConvergent Technologies, Future of Work, Technology adoption, Organisational Performance, Enterprise development , Skills and Employabilityen_US
dc.titlePerceptions of Indian managers on the impact of convergent technologies on work and resultant organisational performance in the service Industryen_US
dc.typeArticleen_US
dc.identifier.doihttps://doi.org/10.1108/IJOEM-06-2020-0658
dcterms.dateAccepted2020-10-09
rioxxterms.funderCardiff Metropolitan Universityen_US
rioxxterms.identifier.projectCardiff Metropolian (Internal)en_US
rioxxterms.versionAMen_US
rioxxterms.licenseref.urihttp://www.rioxx.net/licenses/under-embargo-all-rights-reserveden_US
rioxxterms.funder.project37baf166-7129-4cd4-b6a1-507454d1372een_US


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