Enhancing the Visitor Experience in the time of COVID 19: The use of AI Robotics in Pembrokeshire Coastal Pathway
Author
Minor, Katarzyna
McLoughlin, Emmet
Richards, Vicky
Date
2021-01-12Acceptance date
2020
Type
Conference paper
Publisher
Springer
Metadata
Show full item recordAbstract
AI and Robots represent a major innovation opportunity for the tourism sector, and their potential impact and application offer several new opportunities to enhance and develop the visitor experience. Nevertheless, there has been limited academic research on the use of robots, together with a limited number of destinations embracing this technology. Focusing on the Pembrokeshire Coastal Path, this research paper outlines how a multi methodological approach could be utilised to examine the use of AI and robotics in helping to enhance the visitor experience during the ongoing COVID-19 pandemic. The researchers anticipate that outcomes from such a study could not only provide theoretical contributions in the area of addressing concerns about accessibility in tourism and leisure settings, but also serve to inform both academia and the wider tourism industry to the benefits such technology can have towards enhancing the visitor experience within social distancing parameters.
Journal/conference proceeding
Information and Communication Technologies in Tourism 2021
Citation
Minor K., McLoughlin E., Richards V. (2021) Enhancing the Visitor Experience in the Time of COVID 19: The Use of AI Robotics in Pembrokeshire Coastal Pathway. In: Wörndl W., Koo C., Stienmetz J.L. (eds) Information and Communication Technologies in Tourism 2021. Springer, Cham. https://doi.org/10.1007/978-3-030-65785-7_55, pp 570-577
Description
Conference paper published in Information and Communication Technologies in Tourism 2021
Proceedings of the ENTER 2021 eTourism Conference, January 19–22, 2021 available open access at https://doi.org/10.1007/978-3-030-65785-7_55
Sponsorship
Cardiff Metropolitan University (Grant ID: Cardiff Metropolian (Internal))
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