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dc.contributor.authorMinor, Katarzyna
dc.contributor.authorMcLoughlin, Emmet
dc.contributor.authorRichards, Vicky
dc.identifier.citationMinor K., McLoughlin E., Richards V. (2021) Enhancing the Visitor Experience in the Time of COVID 19: The Use of AI Robotics in Pembrokeshire Coastal Pathway. In: Wörndl W., Koo C., Stienmetz J.L. (eds) Information and Communication Technologies in Tourism 2021. Springer, Cham., pp 570-577en_US
dc.descriptionConference paper published in Information and Communication Technologies in Tourism 2021 Proceedings of the ENTER 2021 eTourism Conference, January 19–22, 2021 available open access at
dc.description.abstractAI and Robots represent a major innovation opportunity for the tourism sector, and their potential impact and application offer several new opportunities to enhance and develop the visitor experience. Nevertheless, there has been limited academic research on the use of robots, together with a limited number of destinations embracing this technology. Focusing on the Pembrokeshire Coastal Path, this research paper outlines how a multi methodological approach could be utilised to examine the use of AI and robotics in helping to enhance the visitor experience during the ongoing COVID-19 pandemic. The researchers anticipate that outcomes from such a study could not only provide theoretical contributions in the area of addressing concerns about accessibility in tourism and leisure settings, but also serve to inform both academia and the wider tourism industry to the benefits such technology can have towards enhancing the visitor experience within social distancing parameters.en_US
dc.relation.ispartofseriesInformation and Communication Technologies in Tourism 2021
dc.subjectVisitor experience; AI and robotics; Accessibility; Walesen_US
dc.titleEnhancing the Visitor Experience in the time of COVID 19: The use of AI Robotics in Pembrokeshire Coastal Pathwayen_US
dc.typeConference paperen_US
rioxxterms.funderCardiff Metropolitan Universityen_US
rioxxterms.identifier.projectCardiff Metropolian (Internal)en_US

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