Contexts of organisational learning in developing countries: The role of training programmes in Egyptian public banks

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Author
Massoud, Hiba
Date
2021Acceptance date
2021-02-08
Type
Article
Publisher
Emerald
ISSN
0048-3486
Embargoed until
2100-01-01
Metadata
Show full item recordAbstract
Purpose: Little research into organisational learning in the public sector in developing countries’ is
known. In this paper, we investigated the context of organizational learning in the public banks in Egypt.
Methodology: An ethnographic field research was employed by spending a month inside each of two
public banks in Egypt. The ethnographic experience was operationalised by using direct observations
of learning processes, procedures and practices, semi-structured interviews with learning specialists,
and focus group discussions with bankers. We used thematic analysis to determine the main themes in
the previous data collection methods of ethnographic approach.
Findings: The findings confirmed a lack of clear focus for the organizational learning practices
employed by the banks, which highlights issues of seriousness in undertaking and/or tackling
organizational learning, and increased doubts in relation to the added value of the different forms of
formal trainings bankers participate in. To enhance the culture and maintain effective functioning of
formal organizational learning, we suggest considering the following three categories of barriers:
purpose related barriers, implementation and evaluation barriers.
Originality: Despite the generalisability caveats associated with the organisations studied, we believe
that this paper contributes to the existing theory of organisational learning as it provides insights and
understanding on the purpose, frame, conduct and results of organisational learning in the public sector.
More specifically, our study is unique and is different from previous relevant studies as it relies on
ethnographical approach in exploring how organisational leaning practices are perceived in public
banks in developing countries.
Journal/conference proceeding
Personnel Review;
Description
Article accepted for publication in Personnel Review
Sponsorship
Cardiff Metropolitan University (Grant ID: Cardiff Metropolian (Internal))
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