Part-time employees on service quality in the UK restaurant sector
Sobaih, Abu Elnasr
MetadataShow full item record
Results are presented from the first phase of research investigating part-time employment and its impact on service quality in the UK restaurant sector. The key findings show that there is a significant difference of treatment between part-time and full-time staff in restaurants. This difference was clearly found in independent restaurants and reflects on employees' attitude and behaviour. If they are treated equally and involved in the restaurant goals, staff can develop appropriate attitudes and behaviours and consequently service quality and customer satisfaction will be improved.
Sobaih, A E. Coleman, P. Ritchie, C. and Jones, E. (2008) Part-time employees on service quality in the UK restaurant sector, The Hospitality Review, October 2008:63
Full text not available from this repository.
Showing items related by title, author, subject and abstract.
An investigation into the effect TripAdvisor is having on the restaurant industry and consumer perception in South– East Wales Jones, Rose (Cardiff Metropolitan University, 2015)The aim of this research project was to investigate how the views and opinions that a consumer has on a restaurant is effected by Trip Advisor in today’s society in South East Wales. The website was founded 15 years ago ...
Davies, Laura (Cardiff Metropolitan University, 2008)This enterprise project was produced to analyse the feasibility of opening a healthy eating restaurant in Cardiff city centre. The project outlines the main factors which affected the planning process of the business as ...
Roberts, Laura (Cardiff Metropolitan University, 2015)The aim of the dissertation was to explore to what extent background music affects customer behaviour within the hotel restaurant. Background research had been undertaken on what makes up the restaurant experience and ...