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Part-time employees on service quality in the UK restaurant sector

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Author
Sobaih, Abu Elnasr
Coleman, Philip
Ritchie, Caroline
Jones, Eleri
Date
2008-10
Type
Article
Publisher
Threshold Press
ISSN
1464-9101
Metadata
Show full item record
Abstract
Results are presented from the first phase of research investigating part-time employment and its impact on service quality in the UK restaurant sector. The key findings show that there is a significant difference of treatment between part-time and full-time staff in restaurants. This difference was clearly found in independent restaurants and reflects on employees' attitude and behaviour. If they are treated equally and involved in the restaurant goals, staff can develop appropriate attitudes and behaviours and consequently service quality and customer satisfaction will be improved.
Citation
Sobaih, A E. Coleman, P. Ritchie, C. and Jones, E. (2008) Part-time employees on service quality in the UK restaurant sector, The Hospitality Review, October 2008:63
URI
http://hdl.handle.net/10369/2715
Description
Full text not available from this repository.
Collections
  • Welsh Centre for Tourism Research [158]

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