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dc.contributor.authorBerger, Hilary
dc.contributor.authorLewis, Clare
dc.date.accessioned2011-10-25T10:48:48Z
dc.date.available2011-10-25T10:48:48Z
dc.date.issued2011-07
dc.identifier.citationBerger, H. & Lews, C. (2011) 'Stakeholder analysis is key to client–supplier relationships of global outsourcing project success', International Journal of Information Management. 31 (2011) 480– 485en_GB
dc.identifier.urihttp://hdl.handle.net/10369/2877
dc.descriptionFull text not available from this repository.en_GB
dc.description.abstractOutsourcing as a logical consequence of globalization has caused a shift towards the integration of labour forces where communications play a significant role in the success of outsourcing partnerships. Utilizing the lens of an outsourced telecommunications case study we examine how a problematic client–supplier relationship across global loci was transformed by implementing a stakeholder analysis. We discuss how ineffectual project communications caused confusion, disinterest and apathy of client stakeholders challenging the outsourcing partnership. Our insight evidences not only the necessity to transparently address cultural challenges but emphasizes a crucial need to explicitly validate the different audiences. From the increased clarity and purpose provided it proved possible to instigate solutions such that real benefits to the project were realised. We suggest a number of key learning points as ‘lessons learnt’ to enlighten current and future practice of outsourcing relationships across global projects.
dc.language.isoenen_GB
dc.publisherElsevieren_GB
dc.relation.ispartofseriesInternational Journal of Information Management
dc.subjectCultural empathyen_GB
dc.subjectCommunicationsen_GB
dc.subjectLessons learnten_GB
dc.subjectOutsourcing relationshipen_GB
dc.subjectStakeholder analysisen_GB
dc.titleStakeholder analysis is key to client–supplier relationships of global outsourcing project successen_GB
dc.typeArticleen_GB
dc.identifier.doihttp://dx.doi.org/10.1016/j.ijinfomgt.2011.06.001
dc.publisher.departmentCardiff School of Managementen_UK


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