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Lean transformation in the pure service environment: the case of the call service centre

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Author
Piercy, Niall
Rich, Nick
Date
2009
Type
Article
Publisher
Emerald Group Publishing Limited
Metadata
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Citation
Piercy, N. & Rich, N. (2009) 'Lean transformation in the pure service environment: the case of the call service centre', International Journal of Operations & Production Management, 29 (1), pp 54-76
URI
http://hdl.handle.net/10369/3284
Description
Full text not available from this repository
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  • Welsh Centre for Business and Management Research [331]

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