Lean transformation in the pure service environment: the case of the call service centre

Piercy, Niall; Rich, Nick

Author

Piercy, Niall

Rich, Nick

Date

2009

Type

Article

Publisher

Emerald Group Publishing Limited

Metadata

Show full item record

Citation

Piercy, N. & Rich, N. (2009) 'Lean transformation in the pure service environment: the case of the call service centre', International Journal of Operations & Production Management, 29 (1), pp 54-76

URI

http://hdl.handle.net/10369/3284

Description

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Collections

Welsh Centre for Business and Management Research [331]