Lean transformation in the pure service environment: the case of the call service centre
Author
Piercy, Niall
Rich, Nick
Date
2009Type
Article
Publisher
Emerald Group Publishing Limited
Metadata
Show full item recordCitation
Piercy, N. & Rich, N. (2009) 'Lean transformation in the pure service environment: the case of the call service centre', International Journal of Operations & Production Management, 29 (1), pp 54-76
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