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Contextual testing in the mobile phone design process: A case study

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Woolley, Loudon, Gill Design 2010 paper.pdf (264.1Kb)
Author
Woolley, Alex
Loudon, Gareth
Gill, Steve
Date
2010-05
Type
Conference proceedings
Publisher
The Design Society
Metadata
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Abstract
Case study research presents an argument for conducting testing in the field to uncover system requirements by observing natural, unrestricted user behaviours. The case study with a Multinational Mobile phone manufacturer presented in this paper investigates both of these aspects of testing in-context, to highlight the different roles in-context testing with users plays in the design process and the challenges faced when implementing these approaches. This case study has highlighted some of the challenges faced when implementing testing in context. Contextual testing was seen to be an important quality measure in the development of products; however, it was difficult to integrate this approach early in the design process due to functional prototypes only being available at a very late stage.
Citation
Woolley, A., Loudon, G. and Gill, S. (2010) 'Contextual testing in the mobile phone design process: A case study', DESIGN 2010, the 11th International Design Conference, Dubrovnik, Croatia , May 17 - 20. Bristol: Design Society, pp.491-498
URI
http://hdl.handle.net/10369/3525
https://www.designsociety.org/publication/29394/contextual_testing_in_the_mobile_phone_design_process_a_case_study
Sponsorship
The Design Society
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  • User Centred Design (UCD) [54]

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