Delegation in the Leisure Industry: A Case Study of Parkwood Leisure
University of Wales Institute Cardiff
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The purpose of this research was to explore the method of delegation within a leisure industry organisation, by comparing the literature presented on delegation with the practices observed in a case study organisation. Investigative emphasis was placed upon the amount of delegation that occurs and also the type of delegation that was assigned. The literature review provided a theoretical underpinning on the existing research in this area; beginning with the broader aspects of delegation such as management and leadership before tightening its focus on delegation in the leisure industry. A qualitative methodology was employed. The data collection was conducted using semi-structured interviews, allowing a flexible process. This enabled the author to develop themes and continue issues in more depth that may be of significance to the research project. The data produced was generally inline with existing research discussed in the literature review. However, an important finding of the research showed that in the case study organisation there were different perceptions of delegation between different levels of management. The data shows that responsibility and authority are not always delegated all of the way throughout the chain of command, but often stopped with line managers. At this organisational level, delegation of tasks, rather than responsibility and authority is more prevalent. The project concluded with a reflection on the overall effectiveness of the study and recommendations for further research.
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