A CASE STUDY OF THE RECRUITMENT AND RETENTION OF VOLUNTEERS BY THE TABLE TENNIS ASSOCIATION OF WALES
Cardiff Metropolitan University
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This study is a case study exploring and analysing the recruitment and retention procedures of a sporting national governing body. The aim was to try and understand the policy and strategic intent of the Table Tennis Association of Wales in relation to their volunteers. Through semi structured interviews with six volunteers and staff members throughout the structure of the organisation their current approach to operational delivery was established. The findings of the study concluded that the recruitment and retention of volunteers by the Table Tennis Association of Wales is an area for improvement. The main findings were that there is a lack of communication through the organisation as a whole and a lack of awareness of the appropriate operational processes. However there was also significant evidence of change starting to happen within the organisation. It found that the organisation is starting to make innovative changes for the future of volunteering in their organisation. Therefore the continuation and effective implementation of these changes throughout the organisation will ensure that the Table Tennis Association of Wales continue to recruit and retain volunteers.
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