Creating change sophisticated people: a change competencies workbook based on school support staff’s perceptions of strategic change in a post ’92 higher education institution
Winkler, Tamara Maria
Cardiff Metropolitan University
MetadataShow full item record
This research critically examines school support staff’s perceptions of strategic change within a post ’92 higher education institution. The need for effective communication as well as valuing and empowering employees during any change process is discussed. The research uses a mixed methods approach. Qualitative and quantitative data are obtained from questionnaires and emerging themes identified. Further qualitative data are gathered from diary logs, interviews and focus groups. This research represents the opinions of school support staff at a particular moment in time within a particular educational context. The results suggest some limitations to the change capabilities of the post ’92 institution, but also some areas of good practice. The production of a change framework and the change competencies workbook provides both the institution and its employees, with an opportunity to explore further the prospect of improving their ability to manage change. Both the framework and the competencies require an environment of trust for them to work effectively. The subject headings of identity, perception and communication are utilised in the change framework and the change competencies. The subject headings were chosen in order to assist the researcher to categorise various data covering areas of concern raised by research participants. This thesis suggests that the post ’92 institution has yet to establish a corporate change policy or embed a continuous change culture within its organisation. This thesis concludes that incorporating the following could assist the institution’s management of change: * create a culture of change by utilising the change framework and implement a corporate change strategy based on Kotter’s (1996) eight steps for change; * create an environment of trust through excellence in two-way communication by promoting Perkins (2008) supportive communication and listening skills; * create empowered and change sophisticated people by improving their change competencies using the workbook and regular targeted staff development.
Doctor of Business Administration
Showing items related by title, author, subject and abstract.
Symonds, James matthew (Cardiff Metropolitan University, 2015-05)This dissertation sets out to investigate the use of Bring Your Own Device (BYOD) for teaching and scholastic activities in further and higher educational institutions. The educational institutions that have been chosen ...
Sustainable Computing Practises Of Staff And Students At A H.E Institution: A Case Study Of Cardiff Metropolitan University HOULT, CHRISTOPHER PETER (Cardiff Metropolitan University, 2014)Abstract Green computing is a critical aspect and consideration for Cardiff Metropolitan University to change the future of the way they recycle at the university and will also change the practices involving the systems ...
O'Hara, Catherine (2013)Disability legislation and the widening of participation to a greater diversity of students requires that universities meet the needs of a growing number of students disclosing dyslexia. Previous research has shown that ...