Exploring the relationships between organisations and employee motivation, employee expectations and experiences of missions in value based organisations.
Cardiff Metropolitan University
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This dissertation is attempted to bring into light the factors which influenced employee motivation, employees expectation followed by employee satisfaction and customer satisfaction. The aims of this dissertation examined various motivational techniques of numerous authors'. The literature in the vicinity of the topic was taken under consideration and major arguments and theories were brought into light. The author investigated employee feelings as one whole area, then identified the factors which influenced employee satisfaction and customer satisfaction within four Cardiff hotels'. The main findings of the dissertation by the author were that there was not one main factor that influenced employee satisfaction. Management attitude towards employees plays an important role in achieving job satisfaction. Customer satisfaction can be achieved if the motivational tactics on employees are used efficiently. Employee and customer satisfaction were determined by the expectations and needs of the employee and guests.
BA (Hons) Hospitality Management
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