|dc.description.abstract||The research aims to assess the organisational culture within two small hotels, part of a world’s famous chain (Best Western), located in the center of Sofia. For that purpose, a detailed review of the literature was conducted, where five of the research questions were decoded, answers includes: importance of culture, what is culture, the different components of it, the different types of organisational culture and how culture gets created. Afterwards, a hypothesis was formed, where the researcher suggested that Clan Culture (a model suggested by Quinn and Cameron (1999)) was the most appropriate model to have in such organisations.
A survey questionnaire was distributed among eighty – two employees in the hotels, to test that hypothesis. The sampling approach used was census, where the entire population was included. After discussing the topic with the general managers of the hotel, the researcher had the permission to talk to staff freely and as needed.
The results not only confirmed it, but also revealed the weaknesses in the culture in City Hotel, where more than one cultural model was discovered. A recommendation for constant communication was made in order to ensure a stronger mutual vision of employees in City Hotel. In contrast, Bristol showed more certainty in the dominant culture of their practices and policies. The conclusion was that as a ‘’younger’’ hotel, it is normal for Bristol to have employees with more mutual vision that City’s staff.||en_US