A critical evaluation of the potential for achilleus tours being accredited according to ISO 9001:2008
Cardiff Metropolitan University
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The consultancy project aim was to evaluate the potential for Achilleus Tours being accredited according to ISO 9001:2008. Achilleus Tours is a family run SME interested in implementing an internationally recognized QMS that will improve the company's performance and ensure survival. The consultancy project addressed the aim by critically reviewing the relevant literature on the subjects of SMEs, Quality, TQM, QMS and ISO, reviewed the methodology. The methodology that was applied in order to produce the project findings was qualitative and concerned semi structured interviews, focus group interviews and content analysis. The findings of this project identified that the client company needed to improve or establish: internal communication, document management, resource management, controlled purchasing - provision processes and measurement, analysis and improvement processes. The recommendations made on these issues were supported and identified according to the ISO 9001:2008 handbook. It was concluded that the company had the infrastructure and resources to be accredited according to ISO 9001:2008 and benefit from the process and the accreditation if it would conform with the recommendations.
MSc Tourism Management