A qualitative evaluation of staff attitudes and perceptions towards staff appraisal: Marks and Spencer
Cardiff Metropolitan University
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The aim of this inductive, mixed methods research is to explore the staff attitudes and perceptions of staff appraisals (SA) in Marks and Spencer, Cardiff (MSC). The objectives of the research are; to review literature on the chosen topic, to evaluate the views of staff, at different levels of the hierarchy in MSC, concerning SAs, to explore the outcomes of a SA, to see if they do improve the work ethic in MSC and to recommend ways in which MSC can improve their current approach to SAs in order for staff to receive the maximum benefit from the process. A study into employees of Marks and Spencer views of their SA system specifically has not previously been conducted, so this study aims to fill that niche.
BA (Hons) Business and Management Studies with Law
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