An Investigation into Employee Engagement within a Home Improvement Company
Cardiff Metropolitan University
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The aim of this research was to investigate engagement levels of employees within a well-known home improvement company, the processes involved and staff perceptions. Primary research was carried out through interviews with the employees of the company and was based on the previous collection of secondary data through a literature review. This secondary research was carried out as it gave the researcher an overview as to what studies and theories there already were regarding the topic and similar concepts that effected it. The aim of the interviews was to gain a better understating of how engagement is approached by the company and the processes involved, staff attitudes and feelings were uncovered through this that linked with many other academic theories. Training and promotional opportunities were found to be best most highly rated within the organization with support from managers and recognition being the worst. A number of other processes were looked at such as appraisals and the role of feedback where employees felt they knew why they were carried out but did not feel they had a great deal of value. This led to a series of recommendations on how the company may be able to improve their processes and highlighted a number of issues they may not have realised were of concern to their staff such as a lack of team building activities and a lack of team morale felt among all.
BA (Hons) Business and Management Studies with Law
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