CLIENT FEEDBACK IN PRACTICE EFFECTIVNESS: PERCEPTIONS OF APPLIED SPORT PSYCHOLOGISTS
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The use of client feedback to assess applied sport psychology effectiveness has been acknowledged as an important aspect of service delivery evaluation, but has received little research attention. As a result, the present study investigated the methods used by current applied sport psychologists to elicit client feedback, the issues they face in gaining feedback, and how these methods change over time. Semi-structured interviews (n = 9) were conducted, transcribed verbatim and inductively analysed. Results suggest that a variety of methods are used by practitioners, including questionnaires, informal questioning and focus groups. Issues regarding client feedback include athlete honesty, time constraints and the affect it has on the client-practitioner relationship. The findings also suggest that practitioners move from formalised approaches to informal methods with experience. The results are discussed in terms of previous research addressing methods of client feedback, and implications for practice such as the timing of feedback, who the feedback is benefitting and issues regarding confidentiality.
- Masters Degrees (Sport) 
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