Creating and testing a model-driven framework for accessible user-centric design
Taylor and Francis
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Despite growing interest in user-centred design, there is limited discussion and critique of how to implement such an approach in a commercial design environment. This article examines the approach taken to gain knowledge of product use in order to evaluate a framework for user-research that draws on UCD theory through a number of commercial case studies. User-centric enquiry must fit into the design process where the aim is to create commercially viable output economically and efficiently, and where errors resulting from insufficient user consideration are mitigated cost-effectively; something that is rarely discussed in literature. This paper documents a practicing design team’s efforts to guide user-led design practice and product insight acquisition with the implementation of a model-driven, user-centred, approach across numerous commercial projects.
The Design Journal
Wilkinson, C.R., Walters, A. and Evans, J. (2016) 'Creating and testing a model-driven framework for accessible user-centric design', The Design Journal, 19 (1), pp.69-91
This article was published in The Design Journal on 22 April 2016 (online), available at http://dx.doi.org/10.1080/14606925.2016.1109209
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