The Security of The ATM Machines in Relation to Students
Al-Thani, Shaika Falih
Cardiff Metropolitan University
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Banking services and related technologies have seen a continuous evolution or rise to better customer convenience and financial needs. In this regard, the introduction of the ATM based monetary or budgetary transaction has been a radical shift. However, the recent rise in the ATM skimming incidents, card data theft issues, online data tampering, and other forms of physical intrusions into customer safety have raised the necessity to adopt a preventive approach to combating or stopping such issues. This research is a step towards understanding the current awareness levels amongst customers on the safety precautions and guidelines. For the sake of primary study, a student population has been selected based on purposeful sampling. The research has been done or completed by adopting primary research techniques and making use of a questionnaire and semi-structured interviews to meet the research objectives. Moreover, interpretivistism is a research philosophy that has been selected or chosen for this research paper. Interpretivism studies focus on meaning and it may select multiple methods in order to reflect different aspects of the issue. This philosophy has been adopted to understand participant awareness on skimming frauds, and it analyzes bank’s measures to put a stop to the fraud issues. A thematic analysis of the findings would be conducted to arrive at important conclusions. Some necessary recommendations would be made to customers and banks on how to adopt a proactive approach to manage such frauds and detect their presence in the first place. The recommendations can play an important role in increasing customer awareness and restraining the fraud issues.
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