What leadership approach is essential to ensure the efficiency of employee engagement in the insurance sector?
Cardiff Metropolitan University
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Employee engagement is becoming challenging for the business world today as a lot of individuals seem to be disengaged which impacts on an organisations performance and productivity. This study aimed to examine how leaders from the insurance sector can ensure the efficiency of employee engagement. The study examined existing literature on leadership in the insurance sector as well as looked at the importance of employee engagement and the links it had with leadership. The study wanted to develop on these existing studies. The study was carried out using an interpretative approach as the researcher wanted to build on existing theory and they wanted to examine the feelings and opinions of employees within the insurance sector. Also investigate the perceptions and attitude of the employees leaders. Qualitative research was conducted to obtain in-depth information and opinions in relation to the area of the study. The researcher had used a case study approach and had implemented three focus groups with 19 participants from the case study. The final findings were discussed through identified themes, these key findings had then assisted to put forward recommendations. The main findings had shown that there are various factors that influence an employee to be disengaged. It also helped achieve an understanding of what contributions a leader can make through their role and approach to get employees more engaged.
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