Evaluating the Implementation of ERP System and its Impact on the Business Process: A Case Study on SIBCA Electronics LLC

Abstract

Enterprise Resource Planning (ERP) systems have taken up a strong role in large organizations worldwide to help collect and process data from any location. Its impacts can be seen in Western countries as well as Middle Eastern countries. In the recent years, they have been trying to establish a strong base in the originations in the UAE. As a fairly new system, many organizations are still venturing into the idea of implementation as it is a highly expensive procedure. Only little research has been done in the field related to ERP systems. This research aims to fill the research gap by studying the ERP system implemented in a company in Abu Dhabi, UAE. It evaluates the implementation procedure undertaken by Sibca Electronics, a construction firm based in Abu Dhabi. Implementation is the most important area when it comes to adopting a new Information System in the organization. If it is not implemented correctly, it can be a failure from the beginning itself. If it follows the recommended implementation procedure, there is high chance of it becoming a success. This research reviews the existing literature on the subject to learn the major areas of focus from previously done research to summarize key ideas. Form this, a methodology was formed that identified an approach to answering the research questions. The organization that is studied implemented an ERP system in the year 2016. Required data was collected from the employees of the organization through semi structured interviews and questionnaires based on their experience with the system. This study proposes that organizational fit, employee satisfaction, correct change management, upfront planning, adequate testing, and strong leadership are critical to a successful implementation of an ERP system. These ideas are compared to the actions taken in Sibca Electronics to justify the implementation process undertaken.