The implementation of a Lean Six Sigma framework to enhance operational performance in an MRO facility

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Author
Hill, Jemma
Thomas, Andrew J.
Mason-Jones, Rachel
El-Kateb, Sherien
Date
2017-12-27Acceptance date
2017-12-11
Date Accepted
2018-01-04
Type
Article
Publisher
Taylor & Francis
Metadata
Show full item recordAbstract
Lean Six Sigma (LSS) has rapidly established itself as the key business process improvement strategy of choice for many companies. The LSS approach provides significant benefits to companies through its dual focus on reducing waste and increasing value whilst resolving Critical to Quality (CTQ) issues that affect consistency and repeatability in a product and process. The implementation of LSS is finding wider application in many different environments. Through a case study approach, this paper describes the novel implementation of an integrated LSS framework and outlines how it was used to identify the factors that affect supply chain performance in an aerospace Maintenance Repair and Overhaul (MRO) facility. The study outlines the application and measures the effectiveness of the integrated LSS framework through its ability to achieve new and enhanced performance through simultaneously reducing late material calls and reducing and stabilizing Order To Receipt (OTR) times.
Journal/conference proceeding
Production & Manufacturing Research;
Citation
Hill, J., Thomas, A.J., Mason-Jones, R.K., El Kateb, S. (2018) 'The Implementation of a Lean Six Sigma Framework to Enhance Operational Performance in an MRO Facility" Production and Manufacturing Research', 6(1), pp.26-48. doi.org/10.1080/21693277.2017.1417179.
Description
This article was published open access in Production & Manufacturing Research on 27 December (online), available at https://doi.org/10.1080/21693277.2017.1417179