Recognizing readiness in manufacturing firms
MetadataShow full item record
This article presents a framework for manufacturers to assess their readiness for taking a service design approach to the development of product-service systems (PSS). The framework is developed from the results of interviews with three manufacturing firms that have begun the servitization journey. The selected companies have traditionally been involved in goods production, and have recently started engaging with services in different ways. The readiness framework attempts to bridge the previous studies and models offering companies a self-assessment tool based on the service implementation readiness measured along nine dimensions that apply to manufacturing firms to adopt a more customer-centric approach that fits into their company and suits their needs.
Proceedings of the DMA Conference, 2017 Hong Kong;
Teso G. & Walters A.T., 2017, Recognizing readiness in manufacturing firms. In: Research Perspectives on Creative Intersections. Proceedings of the DMA Conference, 7-9 June 2017 Hong Kong
Paper given at DMA Conference, 2017 Hong Kong
Cardiff Metropolitan University (Grant ID: Cardiff Metropolian (Internal))
Showing items related by title, author, subject and abstract.
Piercy, Niall; Rich, Nick (Emerald Group Publishing LimitedCardiff School of Management, 2009)Purpose – There are two objectives of this paper: first, to examine the application of lean production improvement techniques to the pure‐service context; and, second, to evaluate the contribution of lean production ...
Morris, Thomas (Cardiff Metropolitan University, 2016-04)This dissertation explores the impact of current government strategy to outsource public services, more government contracts and services are being awarded to private companies than ever before. For the last few years ...
Tran, Ngoc Anh (Cardiff Metropolitan University, 2012)This dissertation focuses to study the interaction between service quality and its dimensions with customer satisfaction with full service carrier on international flight in Vietnam. The basis for research will be constructed ...