Using an Action Research Approach to Embed Service Design in a Higher Education Institution
Swedish Industrial Design Foundation
MetadataShow full item record
Design Thinking can address the political and cultural divides in higher education and improve the focus on student experience. The challenge is reshaping a traditional organisation into a more modern one and at the same time creating an environment that is favourable towards change brought about by design-led thinking. In one higher education institute, almost two years into the journey and despite some challenges along the way, Service Design methods are demonstrating their capacity to change the processes and procedures that support the delivery of student services in higher education. An action research approach is currently being used to assess how the tools of Design Thinking are applied to real organisational problems and the consequences of design-led action. This research introduces a new set of tools and techniques to an organisation and analyses the effects of this fresh approach on the organisation via a number of action research cycles. There are many stages on the road to introduce Design Thinking as a bottom-up approach to changing an organisation into a more innovative, progressive, efficient and user-centred one.
Swedish Design Research Journal;
Madden, H. and Walters, A.T. (2016) 'Using an action research approach to embed service design in a higher education institution', Swedish Design Research Journal, 14(1), pp.40-50
This article was published in Swedish Design Research Journal in 2016, available open access at http://dx.doi.org/10.3384/svid.2000-964X.16140
Cardiff Metropolitan University (Grant ID: Cardiff Metropolian (Internal))
Showing items related by title, author, subject and abstract.
Madden, Heather (Cardiff Metropolitan University, 2017)The silo effect in higher education institutions refers to the rigid reporting structures and decentralisation, which have become barriers to providing staff and students with essential information and services. Changing ...
“Learning wellness”: A case study of a wellbeing initiative through the lens of organisational learning Manalang, Rameses (Cardiff Metropolitan University, 2019)Research and practice on wellbeing programmes have been growing and evolving over the years. Nevertheless, the challenges in designing, implementing and sustaining these initiatives in organisations are also predominant ...
Calderon, Ana (Springer, 2018)An investigation was conducted over two years with undergraduate students enrolled in Computer Science, Software Engineering and Information Systems. The aim was to decide whether aptitudes (measured as performance) and ...