A Study on the Impact of Motivation on Employee Performance: An Exploratory Case Study on a Dubai Based Semi-Government Commercial Bank
Wijesundera Mudiyanselage, Lathika Krishan Wijesundera
Cardiff Metropolitan University
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Motivation may be characterized as being the driver which integrates those internal and external factors found to stimulate an individual to be continually interested and committed to a job role or subject. In the engagement process, activating an individual to make effort which offers attainment of a given goal or target through an individual’s performance and commitment benefits both the individual and the organization. Thus, Motivation can be seen as a key driver in the linking of an individual s performance while expecting results in the attainment of organizational goals, performance and as a consequence. Organizations use motivation in the attainment of these desired business outcomes and key factors such as extrinsic motivators described as salary, bonus and commission directly impacts an individual while intrinsic factors like working conditions, employee engagement and job security also plays a major role. This research aims to analyze the relationship between motivation and employee performance. The research instrument used for this study was based on a primary methodology using a total of eighty-eight (88) quantitative questionnaires thus resulting in the gathering of high quality raw data for use in the study. The primary aim of the current research is to analyze the impact of motivation and the relationship of performance as a result in a Dubai based semi government commercial bank. Descriptive analysis is the main method used for explaining the results along with frequency and mean ranking techniques as well. The findings indicated that employees ranked good working condition as the most important non-financial motivating indicator and salary as the highest financial motivating indicator. Analysis of the data also found that employee motivation and employee performance is positively correlated. Henceforth, concluded that the bank can design a model whereby salary, promotion and performance appraisal can be the main indicators for employee motivation and employee performance.
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